Refund policy

REFUND POLICY

Last updated: October 25, 2026

Big Time Sandwich Co. makes fresh food, so we can't accept returns once an order has been picked up or delivered.

If something is wrong with your order

If your order is missing an item, arrives damaged, or isn't what you ordered, email us at bigtimesandwichco@gmail.com within 24 hours of pickup or delivery.

Include your order number and, if you can, a photo. We'll make it right with a replacement or a refund to your original payment method.

Cancellations

You can cancel an order for a full refund any time before we start preparing it. Email us as soon as possible with your order number.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to show the credit.

Food allergies

Our sandwiches contain peanuts and wheat. Please check the label before eating.

Wholesale partners

Bars, studios, and gyms that carry Big Time follow the terms in their partner agreement.